Who We Are at SafeNetKey

SafeNetKey is a global customer support company committed to delivering world-class CX outsourcing, multilingual customer support, compliance solutions, and fraud prevention services. Originally established in 2016 as a trade name, our mission has always been to strengthen the safety of the digital world.

In 2025, SafeNetKey became a unified legal entity through the merger of several established companies, NetConnection, ESM, IMC, DSP, KD Services, and USS, which had all been active under the SafeNetKey trademark since 2016. This strategic consolidation allowed us to expand our global presence, improve our expertise, and deliver scalable compliance outsourcing and trust & safety solutions.

Today, SafeNetKey remains dedicated to safeguarding online interactions, building trust, and ensuring compliance with the highest industry standards, while delivering exceptional customer support, outsourcing, and optimizing digital experiences for organizations worldwide.

At SafeNetKey, we bring together the right people to conquer complexity, drive meaningful change, and deliver measurable results. Our leadership team consists of highly experienced professionals who strategically guide the company and are united in their commitment to provide best-in-class customer support outsourcing, compliance solutions, and trust & safety services that meet the evolving needs of clients worldwide.

Our team actively shapes and upholds our core values, which form the foundation of our culture and guide every decision we make. These values ensure that SafeNetKey continues to deliver reliable CX outsourcing and compliance outsourcing services across industries and regions.

Integrity: Acting with honesty and transparency to build lasting trust.

Diversity: Embracing different perspectives and experiences to foster creativity, inclusion, and equity.

Clients Come First: Prioritizing the needs of clients and ensuring satisfaction with every decision and service.

Strategic Perspective: Focusing on long-term growth, sustainability, and risk management.

Value Delivered: Providing high-quality customer support and compliance solutions that generate measurable impact.

Partnership: Building strong, collaborative relationships with clients and partners for shared success.

Innovation: Continuously pushing boundaries and leveraging new ideas to improve customer experience outsourcing and digital trust solutions.

Global customer support company SafeNetKey team

The key factors behind our team’s excellence and achievements showcase why SafeNetKey is trusted as a global customer support company:

Effective Problem-Solving: We resolve customer issues quickly and efficiently, ensuring smooth and hassle-free experiences through our customer support outsourcing services.

Multilingual Support: With fluency in 25+ languages, we deliver multilingual customer support that helps businesses connect with diverse audiences worldwide.

Attention to Detail: Every small aspect of the customer experience outsourcing process is carefully managed to ensure flawless service delivery.

Emotional Awareness: Our team responds with empathy and sensitivity, creating trust and strengthening relationships with every interaction.

The Art of Patience: We listen, guide, and support customers through difficult moments with care and professionalism.

Rigorous Quality Checks: Each interaction is monitored with strict quality assurance in CX outsourcing, ensuring it meets our high standards consistently.

SafeNetKey at a glance

1,000+

Employees

300k+

Working hours per month

One Billion+

Customer checks

165+

Countries

5 Million+

Satisfied Customers

25+

Languages Supported

1,000+

Employees

300k+

Working hours per month

One Billion+

Customer checks

165+

Countries

5 Million+

Satisfied Customers

25+

Languages Supported